Norstar Prelude ACD, which is supported by Norstar Modular ICS, is designed for businesses with as many
as 15 active telephone service representatives and from 5 to 30 incoming telephone lines.
To help improve how your business handles inbound calls, this versatile application offers:
 Digital voice announcements played to callers on hold
Call Overflow and other advanced call routing features
16 in-depth management reports on agent, group, and system performance
"Longest idle" call distribution
Real-time group and system status displays
When your business grows beyond the capacity of the Norstar Prelude ACD, upgrading to the Norstar Cinphony ACD is a quick and easy installation of new software.
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