Norstar Minuet Automatic Call Distribution
Norstar Minuet Automatic Call Distribution, which is supported by Norstar Compact ICS, is included with every Norstar Voice Mail on the Norstar Applications Module.

The software supports from 1 to 10 employees or customer representatives simultaneously, and allows you to establish two different answering groups for greater flexibility in call handling.

Norstar Minuet ACD provides information by displaying call statistics on the LCD window of your Norstar telephone. You can tell how many calls were answered, abandoned or disconnected during a specific time period, as well as average time it took to answer a call.
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