Norstar Flash Automatic Call Distribution
Fully integrated with your Norstar system, Norstar Flash ACD can enable you to create a small, formal or informal order desk, reservations office, customer service department, or technical support center.

With Flash ACD, you can handle more customer calls with fewer staff. And you'll deliver rapid, efficient, customer-pleasing service.

Flash ACD recognizes and answers each incoming call immediately. Then it automatically routes the caller to the next available agent or designated employee. If all agents are busy helping other customers, Flash ACD holds th call in queue, where customers hear digital voice announcements promoting your products and services. As soon as an agent or employee is available, Norstar Flash ACD instantly forwards the call.
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