Norstar Cinphony Automatic Call Distribution |
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Norstar Cinphony ACD, which is supported by Norstar Modular ICS, offers additional capacity
and supervisor functions to meet the needs of growing businesses. Cinphony ACD is available
with two different capacity levels: Level I supports up to 30 active representatives and 80
active phone lines; Level II supports up to 80 active representatives and 120 phone lines. In addition to all of the features of Prelude, Cinphony provides an impressive array of powerful call center capabilities, including:  Intelligent call routing Priority queuing for callers Export of ACD information to other popular software tools for customized reporting Supervisor tools such as information displays on the Norstar telephones,help requests from employees, and silent monitoring Provides 17 in-depth management reports |
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