Meridian Mail |
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SNMP Support In Release 11, Meridian Mail provides system administrators with the ability to specify a mailbox (i.e., Message Trigger Mailbox) to receive a message when a SEER issued meets a specified criterion. In Release 13, this functionality has been expanded to include the SEER trigger notification via the Simple Network Management Protocol (SNMP). When this feature is enabled, a SEER trigger will cause an unsolicited message (i.e., an SNMP trap) to be broadcast to all SNMP Managers that have been set up to receive the trap. The SNMP Managers will then display the trap message to alert the system administrators of the SEER notification. The trap message will contain the complete SEER that includes the SEER number, SEER description, and its severity, namely, critical, major, minor, and information. Benefits of this feature:
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Text Messaging SMS (Short Message Service) is a service provided by the GSM (Global System for Mobile Communications) network. It provides the ability to send and receive short alphanumeric messages of up to 160 characters. This feature will provide the capability of sending a text message to a user via the user's Service Provider. The target for a user's text message can be a user's e-mail account, PCS device, or pager. A schedule is used to maintain time periods and specify what target to use for that time period. A target (or device) profile in Meridian Mail is used to specify how to deliver a text message to the defined target. There are two modes to this feature: Stand-alone and Notification. The stand-alone mode allows for text messages to be composed and sent to users. The notification mode allows for notifications to be accepted from other software - Meridian Mail, for example, and then allows for a predefined text message to be sent to the recipient of the notification. The Text Notification Message will contain the following information:
Text Messaging & Notification will be implemented as a PC application with a web interface. All administration of this application will be performed through the web interface. The application will:
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Delete Unread Messages The Delete Unread Messages feature allows the administrator to control the number of days unread (new) messages remain in a user's mailbox. In previous releases of Meridian Mail (MMail), unread messages remained in a mailbox until the user either:
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Nested System Distribution On Meridian Mail, distribution lists allow voice mail users to address messages to groups of mailboxes as if they were a single mailbox. There are two types of distribution lists: PDLs and SDLs. Each mailbox user can have customized Personal Distribution Lists (PDLs) which are defined and accessed with the telset. Then, if the user often composes messages to the same group of people, he or she can enter the PDL number instead of entering every mailbox number. Like PDLs, Shared Distribution Lists (SDLs) allow groups of mailboxes to be addressed with one number, but they are defined by the administrator, and are accessible to all users. Until now, SDLs could contain only mailbox numbers. The Nested Shared Distribution List (Nested SDL) feature for Meridian Mail Release 13 (MM13) allows each SDL to contain a combination of mailboxes and other SDLs. Benefits of this feature include:
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Remote Notification Class of Service Remote Notification Class of Service gives customers the ability to define up to 100 different sets of characteristics for external devices, such as different paging companies. This allows customers whose employees use multiple paging companies to customize the Remote Notification target of each employee to work with the type of external device that employee uses. In previous releases of Meridian Mail, only one set of characteristics could be defined per customer to interface with external devices for the purpose of remote notification. This method presented a limitation to customers using more than one paging company, since characteristics that were valid for one company were, in some instances, not valid for another. Also, on multi-customer systems, any changes made to the characteristics through Remote Notification Administration affected all customers. With Meridian Mail Release 13, the administrator has the ability to create up to 100 Remote Notification Classes of Service. Each Remote Notification Class of Service will define a set of characteristics to interface with a particular external device (i.e., paging company). Users are then assigned to one of the Remote Notification Classes of Service in the user's Class of Service on Meridian Mail. This feature, in summary, allows an administrator to:
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Message Sort Order The Message Sort Order feature allows Meridian Mail mailbox users to control the organization of messages stored in their mailbox through a web interface. In releases of Meridian Mail to date, mailbox users have had no control over the order in which messages are sorted in their mailbox, nor could users specify the first message referenced upon login. This feature provides the user with flexible control over the organization and behavior of his or her mailbox. Currently messages are presented to the user in chronological order based solely on message delivery time. Upon login, the first message referenced is the first new message in the mailbox; if there is no new message, then it is the first unsent message; if there is no unsent message, it is the first message in the mailbox. With this feature, the user will be able to configure the following 4 mailbox organization attributes, determining the playback and sort order of all messages stored in the user's mailbox.
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Meridian Mail User Interface Volume Control With the Volume Control feature, subscribers control the volume level of messages residing in their mailboxes and/or the prompts given in a voice messaging session. Changing the volume level via the telset is only possible during a playback of a voice message. A total of 4 volume levels will be available to subscribers during a message playback session. This feature is intended to address, but not be limited to, the following scenarios:
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Multiple Message Waiting Indication DNs There have been requests from our customers to improve the Message Waiting Indication feature of Meridian Mail for mailboxes associated with group or departmental DNs. Often a DN appears on the sets of multiple users typically in a common group or department, and serves as the main phone number for that group or department. Callers being directed to Meridian Mail from this DN in the past could leave a message, but only one Message Waiting Indication could be sent to light the MWI Lamp on one set. With MM13, the user can now specify to receive the MWI for any new messages, to receive the MWI only for new, urgent messages, or not to receive the MWI at all. Most telsets will then light an indicator or alter their dial tone to indicate the message's presence to the user. Prior to MM13, a mailbox could only send an MWI to one telset. In MM13, the administrator can now define 7 more MWI DNs for a total of 8 per mailbox. When a message is deposited in a mailbox, an MWI request will be sent to the switch to turn on the MWI for all defined MWI DNs. When all new messages are played, an MWI request will be sent to the switch to turn off the MWI for all defined MWI DNs. |
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Meridian Mail User Interface Speed Control Enhancement The Speed Control feature provides subscribers with the capability to control the playback speed level of messages residing in their mailboxes during a voice messaging session. The enhancement to this feature in Meridian Mail Release 13 provides a user profile field that will define the initial default speed level for a user. |
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Disable Message Reception This new feature gives users the ability to prevent callers from leaving messages while they are away for extended periods of time (vacations). It also gives administrators the ability to protect disk storage space by placing a control on mailboxes which are frequently using more than their allowed storage capacity, by blocking new message reception when the mailbox is full, or by blocking all message reception on unused mailboxes. The Disable Message Reception feature provides flexible control over the reception of messages. Using Meridian Mail Release 13, any Mailbox can be configured to:
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Remote Notification 30 Digit Pin Plus Callback Number For numeric pagers with general access, such as a 1-800 number, a Pager Identification Number (PIN) is used to identify a user's pager. For numeric pagers with direct inward dialing access, a Callback Number is used to indicate to the user that Meridian Mail has a message waiting. Typically, this number is the Meridian Mail access number. In previous releases of Meridian Mail, up to 8 digits could be defined for the Remote Notification (RN) PIN and Callback numbers. With the introduction of the PCS phones, and the fact that many DNs are greater than 8 digits in length, requests have been made to increase the maximum digit limit for these RN values. The 30 Digit Remote Notification PIN and Callback Numbers feature for Meridian Mail Release 13 (MM13) will increase the current allowance of digits for the PIN and CallBack numbers from 8 to 30. It allows a user and an administrator to:
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